Having acquired an MDes from OCADU in Strategic Foresight and Innovation, Mary’s work is all about applying her knowledge of performance and learning design and also the application of design innovation methods, systems thinking, and foresight to fuel transformative and sustainable change for people and organizations. A Certified Training and Development Professional (CTDP) steeped in years of experience, Mary has performed a variety of roles, from Consultant to Senior Learning Strategist to Programmer and Instructional Designer to Project Manager.
Much of Mary’s work has been strategic and has included developing overall strategies for my clients from mapping the customer journey to designing programs that align organizations to the customer or brand promise, enabling employees and channel partners to bring the experience to life for the customer, designing reward and recognition programs to motivate employees to live and breathe the brand promise and creating measurement and sustainment plans to ensure organizations and their offerings continue to thrive.
Mary has spoken at many industry conferences on the topics of accelerated eLearning development, Social Media & Web 2.0, Mobile Learning, Customer Experience, Driving Engagement & Performance, Leadership, Innovation, and Applied Foresight Methods. Mary is currently applying her skills in her work at Kingston General Hospital and is deeply committed to work that makes a positive difference in people’s lives and communities.